Matt, go to the "My Pictures Folder" on your computer. Then select the photo, and right click it, then you hit edit, and then the picture will appear as a paint doccument, then hit image in the toolbar, and then hit stretch/skew, and type in 20 for both percent boxes, and hit ok. Then repeat untill you have the desired size, and then close out of the paint program, and it will say if you want to save the changes to it, and then hit yes. Then follow the upload attatchment instructions, and that should work. Hope this helps...